You must contact Technical Support and they can send out the disc to you. Also, read some restrictions below:
- Dell warranty must be current to get the Vista 64bit disc
- Some 32bit software and peripherals may not run in a 64bit environment
- Dell does not guarantee that there will be 64bit Vista drivers for all PC models
Here are the procedure:
- Contact Technical Support
- Tell them to open DSN Document ID 158098 (Operating System Changes and Operating System Swaps – Dell Global Policy) and scroll down to the Policy section that reads -
32-bit to 64-bit (or vice-versa) – Windows Vista Only – If a customer wants to change their operating system from 32bit capacity to the SAME version of the operating system with 64bit capacity, this is permitted. An example of this is if the customer is running Windows Vista Business 32bit, and wants to run Windows Vista Business 64bit. These swaps require no approval, nor does a replacement certificate of authenticity (COA) need to be sent
- Part Numbers they will need when dispatching to you -
N174H Vista Home Premium 64 SP1
J234H Vista Ultimate 64 SP1A
JN198 Vista Business 64 - If Dell Technical Support refuses, your only recourse is to escalate this through the Unresolved Issues form and explain that DSN 158098 is a Dell Global Policy and that the technician should have setup the order
